(Client-friendly version)

General 🤍

At FTLO, we aim to create a space that feels calm, respectful, and supportive—for both our clients and our teachers.

The following terms help ensure a smooth and fair experience for everyone.

Bookings & Participation

All classes must be booked in advance via our booking platform (Eversports / Wellpass).

Please arrive on time. To ensure a safe and uninterrupted class experience, we may not be able to admit clients more than 5 minutes after the class has started.

Cancellations

You can cancel your booking up to 12 hours before the class without penalty.

• Late cancellations (less than 12 hours) → the class will be deducted

• No-shows → the class will be deducted and a €15 fee may apply

These policies help us offer fair access to all clients, especially those on the waitlist.

Studio Schedule

FTLO reserves the right to adjust or cancel classes if necessary (e.g. low participation, illness, or unforeseen circumstances).

We always aim to inform you as early as possible and appreciate your understanding.

Memberships & Packages

Memberships and class packages are personal and non-transferable.

Memberships have a minimum term of 3 months and renew automatically unless cancelled with 31 days’ notice before the next billing cycle.

Pausing Memberships

Memberships can be paused for valid reasons (e.g. illness or travel) for up to 4 weeks per year.

Please contact us in advance so we can arrange this for you.

Wellpass

Spots for Wellpass users are limited per class and subject to availability.

Please note that access via Wellpass does not guarantee a spot in every class.

Health & Responsibility

By participating in our classes, you confirm that you are in good physical condition.

Please inform your teacher of any injuries, limitations, or relevant conditions before class.

Participation is at your own responsibility.

Our Approach

Our policies are designed to create a fair and respectful environment—for you, for others, and for our teachers.

If anything feels unclear or you need support, please don’t hesitate to reach out. We’re always happy to help 🤍